Refund policy

Return, Refund & Cancellation Policy

At Epiclar, we take care to ensure that your products reach you safely and in good condition.

Returns may be requested within 3 days (72 hours) of delivery.
Products must be unopened, unused, with the original seal intact and in the original packaging.
Opened, used, or tampered products cannot be returned due to the hygiene and personal-use nature of skincare products.
To request a return, contact us before sending the product back.
Approved returns must be sent back as instructed by our team.
For returns due to a change of mind or cancellation after delivery, the customer will bear a ₹150 return shipping charge.
Please do not send any product back without receiving return instructions from us.

Contact us within 72 hours of delivery if:
- You received an incorrect product.
- The product arrived damaged or leaking.
- The package/product appears to have been tampered with before delivery.
- The product has a manufacturing defect.
Please provide your order number and clear photographs and/or video of the product and packaging.
Once verified, we may offer an appropriate replacement or refund.
The ₹150 return shipping charge will not apply where the return is due to an incorrect, damaged, tampered, or defective product attributable to us.

We do not accept exchanges.
Where an incorrect, damaged or defective product is received, an appropriate replacement may be offered after verification.

Orders may be cancelled before dispatch without a return shipping charge.
Once an order has been dispatched, cancellation may not be possible before delivery.
If you wish to cancel after receiving the order, you must request the return within 3 days of delivery.
The product must remain unopened, unused, sealed and in its original packaging.
A ₹150 return shipping charge will apply to such returns.

All return and refund requests are subject to verification and approval.
Once an eligible returned product has been received and inspected, the approved refund will be initiated to the original payment method.
Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the amount to reflect.
Where a ₹150 return shipping charge applies, it will be deducted from the refundable amount.
Original shipping charges, if any, are non-refundable, except where the product received was incorrect, damaged or defective.

WhatsApp: +91 91364 88081
Email: epiclar1@gmail.com
Please include your order number, reason for the request, and photographs/video where relevant.
Our team will provide return instructions after reviewing your request.

Please do not return a product without contacting Epiclar first.