Terms of service

This website is operated by LP Pharmalabs under the brand name Epiclar. Throughout the site, the terms “we”, “us” and “our” refer to LP Pharmalabs and/or Epiclar, as applicable.

By visiting epiclar.in, using our website, or purchasing a product from us, you agree to these Terms of Service.

1. Online Store

Our website provides information about and enables the purchase of Epiclar skincare products.

You agree to provide current, complete and accurate information when placing an order and to promptly update information where necessary to complete your transaction or delivery.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability or errors in order information.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, product packaging, appearance or other details may occasionally be updated. Please refer to the product packaging and label for the most current directions, precautions and product information.

Images displayed on the website are for representation purposes, and actual product appearance may vary slightly depending on packaging updates, lighting or screen settings.

3. Skincare Information

Information provided on this website is intended for general product and educational purposes and should not be considered a substitute for individualized medical advice, diagnosis or treatment.

Individual skin responses may vary. If you have a medical condition, known allergy, are undergoing dermatological treatment, or are unsure whether a product is suitable for you, please consult an appropriately qualified healthcare professional.

Use products according to the directions and precautions provided on the product packaging.

4. Prices and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges or other charges, if any, will be displayed as applicable during checkout.

Payments are processed through authorized third-party payment service providers. We do not directly store your complete card or payment credentials.

5. Orders

An order is considered accepted after successful order confirmation, subject to product availability and payment verification.

We reserve the right to cancel or limit quantities of an order where reasonably necessary. If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded.

6. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery times provided on our website are estimates and may be affected by courier operations, delivery location, public holidays, weather or circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

7. Returns, Replacements and Refunds

Returns, replacements, cancellations and refunds are governed by our Return, Refund & Cancellation Policy.

Because skincare products are personal-use and hygiene-sensitive products, opened, used or tampered products are generally not eligible for return except where otherwise required by applicable law.

8. Intellectual Property

All content on this website, including the Epiclar name, branding, logos, product names, photographs, graphics, text, website content and other materials, is owned by or licensed to us unless otherwise stated.

Such content may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.

9. Prohibited Use

You may not use this website for unlawful or fraudulent purposes, interfere with the operation or security of the website, attempt unauthorized access to our systems, or misuse the website or its content.

10. Third-Party Services

Certain functions of our website may be provided by third parties, including Shopify, payment service providers, courier partners and other service providers.

Your use of certain third-party services may also be subject to the applicable provider's terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, LP Pharmalabs and Epiclar will not be liable for indirect, incidental or consequential losses arising from the use of this website or our products.

Nothing in these Terms is intended to exclude or restrict any rights or remedies available to consumers that cannot legally be excluded under applicable law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, business practices or applicable requirements.

The latest version will be published on this website with an updated revision date.

14. Governing Law

These Terms are governed by the laws of India. Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms will be subject to the jurisdiction of the appropriate courts in Thane, Maharashtra, India.

15. Contact Us

For questions regarding these Terms of Service, orders or our products, contact us at:

LP Pharmalabs / Epiclar
Email: epiclar1@gmail.com
Website: epiclar.in